Development Coaching Tool

Employee Information

Preferred Name/Nickname for Email: This name will appear in the coaching email. Auto-fills with first name, but you can use a nickname.

Total Calls Answered:

Total Surveys Received:

Schedule Adherence (93%)

CX Rep Overall (80%)

First Call Resolution (70%)

Overall Experience (81%)

Transfers (<12%)

Overall Sentiment (88%+)

Positive Word (86%+)

Avoid Negative Word (83%+)

Managing Emotions (95%+)

Avg Handle Time (≤440s)

After Call Work (≤60s)

Hold Time (≤30s)

Reliability (hours missed)

Additional Feedback: