Development Coaching Tool

📊 Get Started

Choose your preferred method to upload weekly performance data:

1. Select Employee:

2. View By:

3. Select Date Range:

Total Surveys Received:

Schedule Adherence (%): Target: 93%

CX Rep Overall (%): Target: 80%

First Call Resolution (%): Target: 70%

Overall Experience (%): Target: 80%

Transfers (%): Target: <6%

Overall Sentiment (%): Target: 88%

Positive Word Choice (%): Target: 86%

Negative Word (%): Target: 83%

Managing Emotions (%): Target: 95%

AHT (seconds): Target: ≤440s

ACW (seconds): Target: ≤60s

Hold Time (seconds): Target: ≤30s

Reliability (hours): Target: ≤16hrs

Add specific coaching points or areas to focus on. These will be included in the AI prompt.